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Another HERMES DISASTER story.
http://weetrees.co.uk/phpBB3/viewtopic.php?f=5&t=18991		 Page 1 of 3
Author:  Rivulus123 [ 26 May 2020, 18:11 ]
Post subject:  Another HERMES DISASTER story.
My first tree arrived today. I am absolutely fuming here. :120ranting: :120ranting: :120ranting: :120ranting:
Flimsy packaging, crumpled box. Illiterate barstewards who cannot read the word FRAGILE on the tape.
Six of one and half a dozen of the other seller/courier.
Why cant people just do their jobs, If you cant...then take a hike.
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I've had to shell out another shed load of beer tokens for a new pot from Kaizen Bonsai
Then I see that they also use HERMES
The only saving grace is in their header that they will refund or replace any broken pot, which suggests HERMES courier drivers are S#*** at their jobs.

Anyway (deep breath) I have managed to put the tree in an ordinary plastic pot of kitty litter, I didn't touch the roots at all. just made sure it was well bedded in (chopstick etc) and watered well. Will this be OK until my new pot arrives hopefully in one piece.
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This kind of experience has kind of left a bad taste in my mouth and I sort of wished I hadn't bothered now and spent my money in another direction.
Please advise
Regards
C
Author:  Brendan [ 26 May 2020, 18:33 ]
Post subject:  Re: Another HERMES DISASTER story.
Kaizen will sort you out, I'd expect.
Author:  darreng [ 26 May 2020, 18:55 ]
Post subject:  Re: Another HERMES DISASTER story.
Complain to the seller, couriers don't cover ceramics.

Kaizen packaging is spot on.
Author:  Rivulus123 [ 26 May 2020, 19:03 ]
Post subject:  Re: Another HERMES DISASTER story.
Cheers guys, just a little update, the seller was most apologetic and offered a full refund, which I took. (pending transfer)
A tree for free. (if it makes it)
Is it ok until my new pot arrives? probably a few days
Regards
C
Author:  darreng [ 26 May 2020, 19:23 ]
Post subject:  Re: Another HERMES DISASTER story.
It will be fine where it is, yep. By the way, Graham's daughter at Kaizen is having a baby, so there might be a delay - I'm sure they explained already but thought I'd mention
Author:  bluesky [ 27 May 2020, 19:53 ]
Post subject:  Re: Another HERMES DISASTER story.
Enjoy it! You surely got the right choice of species for your first tree.
Author:  Dustmonkey [ 27 May 2020, 22:07 ]
Post subject:  Re: Another HERMES DISASTER story.
Your tree wont bat an eyelid.

You may get a few yellow leaves while it acclimatises to its new environment but will do no harm in the long run!

Just watch your watering as the cat litter will dry quicker than the soil the trees roots are in so check the soil properly when you think you need to water, elms are pretty tolerant wet or dry tho so its perfect to learn on.

most of my trees have come through the post and ive had a fair few broken pots on arrival, there all cheap crap (pots) so i just glue them back together and inform the seller,
what does make the difference is when the seller wires the pot/tree to the bottom of the box. had zero problems when this is the case even when the box looks likes its been dragged behind the courier van!

enjoy your tree an bonsai journey..... and if your board waiting for your new pot get the glue out :smallthumb:
Author:  Sizzla [ 28 May 2020, 11:59 ]
Post subject:  Re: Another HERMES DISASTER story.
I hate Hermes, have had several bad experiences with them. Nice tree though hope you get lots of pleasure from it
Author:  Gary Jones [ 28 May 2020, 14:13 ]
Post subject:  Re: Another HERMES DISASTER story.
Indeed. Their reputation is not good.
Author:  bluesky [ 28 May 2020, 21:51 ]
Post subject:  Re: Another HERMES DISASTER story.
On the other hand, Chinese Elms have an excellent reputation and deservedly so, you're going to get years of pleasure from that tree! And then any cuttings you take from it in the future, pop them in some soil and you'll have extra bonsais in a few years!
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